How To Contact Customer Support at Online Casinos

There are many ways to contact customer support when playing scratchies. At online casinos there are various methods of contact in case you need help while playing scratchies or making a realm oney deposit at the casino or cashing out your wins.

Similalry at the lotteries when you play instant scratchits there are different modes of contact to seek help.

Contact Customer Support at Online Casinos

In any reputed online casino, customer support is the most important service every player needs while playing games, whether slots, table games or live casino games. If any online casino does not have customer support, then it is advised that you should not play at that particular casino. You need help answering your queries like how to bank and fund your online casino account, get started to play games, and above all, get your winnings.

The best online casinos of repute have great and friendly customer support with various modes of contact. You can contact them either by email, chat, phone, Whatsapp, Skype, or by filling out an online form. These casinos offer help support 24/7, which means you can contact them with any of the above methods.

All you will need to do is contact that team using any one of these methods, tell them your questions or queries, and clear your doubts.

What are the different ways to contact customer support at online casino?

• Live Chat
• Email
• Phone
• Whatsapp
• Skype
• Online Form

1. Live Chat

Live Chat is available around the clock at almost all the online casinos. The live chat icon is displayed at the online casino homepage and what you need is to click on it to initiate live chat. The live chat is equipped with knowledgeable and friendly representatives to assist you with any concerns you have.

You will find that most casinos will have a link on their website or inside their casino software platform that will enable you to direct contact with their support team via a chat room, so click on that links and in a matter of seconds your questions will then be answered!  One thing to note is that many online casinos might not offer live chat 24/7 and have certain timings of contact.  Though live chat is offered commonly in English language, you can find it in various other languages according to your country location. As an example for Canadians it can be offered in French language.

2. Email

Email is another option to contact customer support. Many players also use email as the option to contact customer support but this mode of contact takes time to reply to your queries.  The customer support team needs time to reply to your emails so it is not one of the fastest method of contact. It is because the casinos support team at the casino site you have chosen to sign up to and play at may be available 24 hours a day but the other departments at that casino site may only work normal office hours which only respond to emails so the delay in response.

As such if you contact a customer support team via email, and they need to refer your questions or queries to another department, you may have to wait until such a time that the other department are in their office or in the building! That could by the way see you having to wait a couple of days if you contact a casinos support team via email over a weekend, so keep that in mind and never be too eager to get an instant response when you do choose email as you preferred way of contacting any casino site.

The email of online casino is mentioned in the contact page of the online casino. Certain online casinos have different email addresses separate for your queries. As an example for banking issues you have separate  email Id and for gaming issues you have another one to use.

3. Phone

The other best method is telephone support or calling them on their toll free number. You can often find that when you do wish to make contact with a casinos customer support team at some of the busier times of the day or night there may be a delay in the support agents replying to instant chat messages or you may have to wait in Queue for your turn to chat. Then comes in handy is the toll free number or phone number they have on their online website as a customer support contact method.

Note that online casinos of repute have toll free numbers, as well as their phone numbers related to country.  Most of the online casinos also have international numbers which you can use in case you are out of the casino jurisdiction. But this international number you will have charges and you need to pay for dialling such numbers.

Toll free numbers are free and you can use them if provided to get your doubts cleared.

4. Whatsapp

Whatsapp is a phone number that is used to contact customer care at online casinos.  It works as a messenger  to send messages, make voice and video calls, share images, documents and more.

WhatsApp’s client application runs on mobile devices but is also accessible from desktop computers, as long as the user’s mobile device remains connected to the Internet while they use the desktop app. Remember WhatsApp contact at the online casino may take time to respond as it depends on the timing of service.

5. Skype

Skype is another way of contacting customer service at online casinos. The casino contact page has a Skype ID which you will need to add to your Skype. Then you can send instant message, chat or call them through skype.  Note that Skype is available on various desktop, mobile and video game console platforms. Note that you might be charged for Skype calls.

6. Online Form

Many online casinos also have an online form embedded on their contact us page. You can use it to send them any message or ask any query relating to gaming or banking. The online form needs your name, address, email ID and country or location. Type your message or query on message blank space and then click submit. Remember this may take from few hours to few days of time to get the answer to your queries.

What is the best way to contact customer support at online casino?

So what is the most appropriate way to contact the online casino customer support. 

The best and easiest way to get in touch with the support team is to do instant chat with them.

The instant chat service is best because you get your answers and doubts cleared at once and even they guide you step by step to get started in depositing or playing games as the chat window is opened side by and you keep on asking them in case of any issue you face while playing at the casino.

So the best option to suggest you is to have a live chat and if that is not possible for you then you can directly call them. You can even use skype to contact which is also faster than email. One thing but you should also try before indulging in any of the above described methods is to go through FAQ section of the online casinos as you will find many common questions and their answers that will satisfy your queries even before you make any live contact with the casino staff. But FAQ’s is not available in all casinos and you can find them only at reputed and best online casinos to make things easier for players.

Next time when you are unsure about any thing in your casino game play or need some help try the best appropriate method of contact.

How to contact customer support at the Lottery?

In Australia you can contact the customer care on 131 868 or call at  +61 7 3877 1000.

You can also write to them at

The Lott
Locked Bag 1
SPRING HILL QLD 4004

Or email them here

In New Zealand write Email customersupport@mylotto.co.nz

Chat to Lottie virtual assistant in Facebook messenger.

Or Phone 0800 695 6886 during these hours:

If you would like to send some feedback to Lotto NZ, or to make a complaint, you can email at customersupport@mylotto.co.nz or call 0800 695 6886 during the hours given above.

Also you can write at

Lotto New Zealand Head Office

Physical address: 73 Remuera Road, Remuera, Auckland 1050

Postal address: PO Box 8929, Symonds Street, Auckland 1150

Phone: +64 9 356 3685